Warranty & returns

1. Check it isn’t the cable or port: try the cable from the box in a different port or computer.
2. Have your order number ready. It is in your confirmation email. Bought from another shop? Your receipt shows the purchase date.
3. Fill in the warranty claim form with your details, the drive’s serial number and what is going wrong. A photo or screenshot of any error helps.
4. We email you back with what happens next.

Changed your mind? You have a 30-day money-back guarantee. If the drive is faulty, make a warranty claim instead.

When you send a drive back, pack it well with bubble wrap or padding. You only need to send the drive itself unless we ask for the cable or box.

The 24-month warranty covers hardware and manufacturing faults. It doesn’t cover drops, water damage or data recovery.

Back up your files before sending a drive to us. A replacement drive won’t have your data on it.