Orders & Delivery

We know you’re excited to get your new Modustech hardware. Once your order is processed, tracking its journey to your door is simple.

How to Track Your Delivery

Check Your Inbox: As soon as your order leaves our facility, we send an Order Shipped email containing your unique tracking number. Use the Tracking Portal: Visit our Track Order Page and enter your Order ID (found in your confirmation email) and the email address used for the purchase. Carrier Updates: For the most detailed real-time information, click the tracking number link to see the carrier’s (e.g., DHL, FedEx, or UPS) step-by-step progress.

Understanding Your Order Status

Processing: We are currently picking and testing your hardware module.
Shipped: Your package has been handed over to the courier.
In Transit: Your order is moving through the carrier network toward your local hub.
Delivered: The package has arrived at your shipping address.

💡 PRO TIP

Tracking information can sometimes take up to 24 hours to update after you receive your shipping notification. If the link doesn’t show data immediately, please check back the following morning.

Need help with a missing package? If your tracking shows “Delivered” but you haven’t received your device, or if your order hasn’t moved in several days, please reach out to our support team with your Order ID.

To track your delivery, please check the shipping confirmation email sent to your inbox. This email contains your unique Order ID and a direct link to the courier’s tracking portal.

If you cannot find the email, you can track your package manually by following these steps:

Visit the Tracking Page: Go to the Track Order section on the Modustechs website.
Enter Details: Input your Order ID (e.g., #12345678901) and the Email Address used during checkout.
Check Status: The portal will show if your item is “Processing,” “In Transit,” or “Delivered.“

Standard Shipping Timeframes

Depending on your location and the shipping method selected at checkout, typical delivery windows are:

Standard Shipping: 3–7 business days.
Express Shipping: 1–3 business days.
Please note that processing time at our facility (1–2 days) is separate from transit time.

Common Reasons for Delays

Incorrect Address: Verify the shipping address in your original confirmation email. If you notice a typo, let our support team know immediately.
Unsuccessful Delivery Attempt: The courier may have attempted delivery but required a signature or couldn’t access the location. Check your tracking for a “Held for Pickup” or “Rescheduling” notice.

If your order hasn’t moved in over 3 days: Please contact our support team with your Order ID so we can investigate the delay with the carrier for you.

Need an official copy of your invoice or a VAT receipt for your records or tax filing? Our team can generate one for you.

If you checked out as a guest, or if you need specific company details added to your invoice (like your company’s official name or VAT registration number), fill out our support request form.

NOTE ON RETROACTIVE CHANGES

To comply with regional tax regulations, we can add corporate details (like your business name or VAT ID) to a receipt, but we cannot change the underlying transaction date or currency after the order has been processed.