Modustech offers a straightforward, hassle-free warranty process. Our limited warranty is provided to the original purchaser of Modustech storage drives and warrants each product against defects in materials and workmanship under normal use.
For products purchased through offline dealers or third-party retail platforms, please refer to their specific after-sales policies.
The standard warranty period for Modustech storage drives is 24 Months from the date of purchase, unless specified otherwise on your official item invoice.
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase.
Bulk Orders: Corporate purchases or bulk orders (defined as orders of 10 or more units of the same product) are not eligible for a refund under this 30-day guarantee.
Returns must include all original accessories and must be in their original packaging.
Products with visible wear, physical damage, signs of misuse, or free promotional gifts are not eligible for return.
Returns that do not meet these conditions may be rejected.
For non-quality-related returns, the buyer is responsible for return shipping costs and must provide a valid return receipt.
For non-quality-related returns, Modustech only refunds the cost of the product itself.
For pre-order items, the 30-day return period begins on the shipping date, not the order date.
You can cancel your order within one hour of placing it directly through your account. Orders that have already entered the shipping phase cannot be canceled. If you are unable to cancel within the window, please contact us at [email protected].
Refunds are issued once the returned item arrives at our warehouse and passes inspection. The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.
