Performance and Speed

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1. Check Hardware & Connections

  • Avoid USB Hubs: Connect the drive directly to your computer. Multi-port adapters and unpowered USB hubs can severely throttle bandwidth and power delivery.
  • Use the Original Cable: Ensure you are using the high-speed USB-C cable included in the box. Standard phone charging cables often cap data transfer rates at older USB 2.0 speeds (480 Mbps).
  • Identify the Port Speed: Make sure you are plugged into a high-speed port. Look for ports labeled with a SuperSpeed logo (SS), Thunderbolt icon, or rated for USB 3.1 Gen 2 / USB4.

2. Consider the File Type

Many Small Files vs. One Large File: Transferring thousands of small files (like photos or code documents) takes significantly longer than transferring a single large file (like a video) of the same total size, due to the system overhead required to process each individual file.

HUMAN SUPPORT

Still experiencing lag? Reach out to our support team with your desktop drive information and operating system details, and we’ll help you dial in your setup.