Modustech Warranty Policy

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Modustech are covered by our 24-month comprehensive warranty starting from the date of purchase.

• Replacement Policy: For valid quality-related claims, Modustech will provide a replacement drive (a factory-refurbished product of equal value when available, or a new item).

• Replacement Warranty Duration: Replacement product warranties remain valid for the longer of the remaining original warranty period of the defective drive, or three months from the date of replacement.

How to Start a Claim

To initiate a warranty claim, please contact [email protected] with:

1. Valid proof of purchase (Order number, sales invoice, or dated sales receipt).

2. The order ID of the defective storage drive.

3. Clear visual evidence (photos or videos) showing the defect.

OR fill our warranty claim form.

Not Covered Under Warranty

• Normal aging or wear from regular use (including cosmetic changes or gradual performance depreciation over time).

• Products without valid proof of purchase or those past their warranty period.

• Lost or stolen items.

• Non-quality-related issues reported more than 30 days after purchase.

• Damage resulting from misuse (including drops, exposure to extreme temperatures, liquid damage, or improper operation/formatting).

• Repairs or modifications performed by unauthorized third parties.